How to file a complaint against a licensed moneylender in Singapore

Filing a complaint against a licensed moneylender in Singapore

The licensed moneylending business in Singapore is a highly regulated industry that falls under the purview of the Registry of Moneylenders, part of the Singapore Ministry of Law.

All customers of moneylenders in Singapore have the option to file a complaint. The complaint could be for reasons of unfair lending practices, unjust contracts, violations of the rules and regulations set forth by the Registry of Moneylenders, strong-arm or illegal collections practices or for any other reason.

The Singapore Registry of Moneylenders can be reached at (+65) 6325 1416 or via e-mail at ipto_romp@ipto.gov.sg (alternate contacts: ipto_enquiry@ipes.mlaw.gov.sg, OneMinLaw@mlaw.gov.sg, this contact form or 1800 225 5529).

The Registry of Moneylenders is capable of handling all borrower complaints. Each case is handled confidentially and personal details will not be revealed to the moneylenders under investigation without permission of the complainant. Additionally, borrowers have the option of filing a complaint with the Singapore Police Force if the complaint involves a violation of law.

Borrowers may also file a complaint with the Small Claims Tribunal of Singapore or the Court under the Consumer Protection (Fair Trading) Act if the complaint is civil in nature.

Borrowers may receive assistance with their complaints by contacting the Consumer Association of Singapore (CASE), a non-profit organization committed to protecting the interests of Singapore’s consumers.

Before borrowing from a moneylender be sure to review our helpful resources for borrowers in Singapore.